ITIL is the most widely accepted approach to IT service management in the world. ITIL helps individuals and organizations use IT to realize business change, transformation and growth.

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The ultimate goal of ITIL is to improve how IT delivers and supports valued business services. ITIL is not just technology management or process management. It also focuses on improving the capabilities of people, processes, and technology. ITIL provides value for an organization, its resources and capabilities, including employees and customers.

 

ITIL Processes from ITIL V3 2011

 

The guide covers the following processes:

 

• ITIL Service Strategy ›

• ITIL Service Design ›

• ITIL Service Transition ›

• ITIL Service Operation ›

• Continual Service Improvement ›

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